Refund policy

Refund & Return Policy

Last updated: September 27, 2026

At Arker, we want you to be satisfied with your purchase. If your Arker GlowTree does not meet your expectations, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be in reasonable condition.

  • The item must not have been intentionally damaged or misused.

  • You must provide your order number.

  • The return request must be submitted within 30 days of delivery.

We may ask for photos or other information to verify the condition of the product.

How to Request a Return

Contact us at support@arker.shop with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos or videos, if relevant

Do not send the product back before receiving return instructions from our support team.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@arker.shop.

Please include your order number and clear photos or video showing the issue.

We will review the issue and provide the appropriate solution.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

If the item was damaged, defective, or incorrect when received, please contact us before returning it so we can provide instructions.

Non-Returnable Situations

Returns may not be accepted where the product has been intentionally damaged, misused, modified, or returned outside the 30-day return period.

Contact

For questions regarding returns or refunds, contact:

Email: support@arker.shop

We aim to respond to customer inquiries within [24–48 business hours].